Shipping & Handling Policy for HONG KONG NEW POWER TRADING LIMITED
đ Shipping Updates
- We offer free worldwide shipping on orders over $50.
For US Customers:
- Orders are checked and packed within 5 business days.
- You will receive an email with tracking information once your order ships.
- Delivery typically occurs within 7-15 business days, depending on your destination.
For International Customers:
- Orders are checked and packed within 5 business days.
- Tracking details will be sent via email after shipment.
- Delivery usually takes between 7 and 28 business days, depending on your country.
Shipping Rates & Estimated Delivery Times
| Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Under $50 | $5.99 | 7-28 business days |
| Over $50 | Free | 7-28 business days |
Customs, Duties, and Taxes:
- We cover all applicable customs duties and fees to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
- For other countries, customs duties, taxes, and import fees are the responsibility of the customer.
- These charges are paid directly to your local customs authorities.
- The package will display the declared value of your order.
- We are not responsible for packages not delivered due to refusal to pay customs fees.
Delivery & Address Accuracy:
- Once a package is confirmed as delivered, we cannot issue a refund or replacement.
- Please ensure your shipping address is accurate and secure.
- Orders with incorrect or incomplete addresses cannot be refunded unless the shipment is returned to us.
- Returned packages due to incorrect address may incur additional shipping charges for re-shipment.
- If you discover your order information is wrong, contact us promptly at bbksrliu77639@hotmail.com with your order number before the order ships.
- In rare situations, you might need to collect your package from the local post office.
- We cannot refund or replace packages refused by the recipient.
- Since shipments originate from overseas, refused packages will not be returned to us.
Returns:
- If you no longer need your purchased items, please contact our customer service team at bbksrliu77639@hotmail.com to submit a return request.
Contact Information:
- Trade name: HONG KONG NEW POWER TRADING LIMITED
- Phone number: +85247967032
- E-mail: bbksrliu77639@hotmail.com
- Physical address: UNIT 60 3/F YAU LEE CTR NO.45ïŒHOI YUEN RD KWUN TONGïŒHONG KONG