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Shipping policy

Shipping & Handling Policy for HONG KONG NEW POWER TRADING LIMITED


🚚 Shipping Updates

  • We offer free worldwide shipping on orders over $50.

For US Customers:

  • Orders are checked and packed within 5 business days.
  • You will receive an email with tracking information once your order ships.
  • Delivery typically occurs within 7-15 business days, depending on your destination.

For International Customers:

  • Orders are checked and packed within 5 business days.
  • Tracking details will be sent via email after shipment.
  • Delivery usually takes between 7 and 28 business days, depending on your country.

Shipping Rates & Estimated Delivery Times

Order Value Shipping Fee Estimated Delivery Time
Under $50 $5.99 7-28 business days
Over $50 Free 7-28 business days
     

 

Customs, Duties, and Taxes:

  • We cover all applicable customs duties and fees to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
  • For other countries, customs duties, taxes, and import fees are the responsibility of the customer.
  • These charges are paid directly to your local customs authorities.
  • The package will display the declared value of your order.
  • We are not responsible for packages not delivered due to refusal to pay customs fees.

Delivery & Address Accuracy:

  • Once a package is confirmed as delivered, we cannot issue a refund or replacement.
  • Please ensure your shipping address is accurate and secure.
  • Orders with incorrect or incomplete addresses cannot be refunded unless the shipment is returned to us.
  • Returned packages due to incorrect address may incur additional shipping charges for re-shipment.
  • If you discover your order information is wrong, contact us promptly at bbksrliu77639@hotmail.com with your order number before the order ships.
  • In rare situations, you might need to collect your package from the local post office.
  • We cannot refund or replace packages refused by the recipient.
  • Since shipments originate from overseas, refused packages will not be returned to us.

Returns:

  • If you no longer need your purchased items, please contact our customer service team at bbksrliu77639@hotmail.com to submit a return request.

Contact Information:

  • Trade name: HONG KONG NEW POWER TRADING LIMITED
  • Phone number: +85247967032
  • E-mail: bbksrliu77639@hotmail.com
  • Physical address: UNIT 60 3/F YAU LEE CTR NO.45,HOI YUEN RD KWUN TONG,HONG KONG